Returns and Refunds Policy

Blave Returns and Refunds Policy

We’re committed to providing high-quality products and a seamless shopping experience. Below is our returns and refunds policy, crafted to ensure clarity and fairness.

 

1. Eligibility for Returns and Refunds

• Damaged or Defective Items:

• If your order arrives damaged, defective, or with a printing error, we’ll replace it at no additional cost.

• Claims must be submitted within 30 days of receiving your order.

• Email us at support@blaveworld.store with your order number and photos of the issue.

• Non-Returnable Items: 

• Because all Blave products are made-to-order, we cannot accept returns for:

• Incorrect sizes (please refer to the size guide before ordering).

• Buyer’s remorse.

• Personalized or custom items.

• Incorrect Address:

• If an incorrect address is provided at checkout, the package will be returned to the supplier’s facility or donated. Re-shipping costs are the responsibility of the customer.

 

2. Refunds

• Refunds will only be issued for:

• Damaged or defective products.

• Orders lost in transit (verified by the carrier).

• Refunds will be processed to the original payment method within 5–7 business days after the claim is approved.

 

3. Exchanges

• Need a different size? Unfortunately, because each item is made-to-order, we cannot offer exchanges. Please use our detailed size guide to ensure the perfect fit.

 

4. Return Shipping Costs

• If the item is defective or damaged, we’ll cover the shipping cost for the replacement.

• For all other cases, the customer is responsible for return shipping fees.

 

5. How to Submit a Claim

1. Email us at support@blaveworld.store within 30 days of receiving your order.

2. Include the following:

• Your order number.

• Photos clearly showing the issue (e.g., damage, defect, incorrect item).

3. Once your claim is reviewed and approved, we’ll arrange for a replacement or refund